FAQs

Do you accept returns or exchanges on fine art prints?

Each fine art print is custom made for you after your order is placed. Therefore, we cannot accept returns or exchanges on these products.

What is the turnaround time for my order?

Since our artwork is a custom made product, please allow 3 to 4 weeks to receive your order. If you need an order sooner please send us an email and we'll see what we can do.

What type of paper will my Fine Art Print be printed on?

Our fine art prints are delivered on archival quality professional photo paper to ensure incredible imagery and longevity.

What are your framing options?

We offer both metal and 100% wood gallery frames. Metal frames are available in Matte Black and Frosted Silver. Wood frames are available in Dark Walnut and Maple. All of our framed fine art prints include a 2" white mat. Check out more details about our framing.

How do I hang my framed print?

Your art will arrive with a pre-installed hanging wire and rubber pads on the back. All you need is a nail or picture hook to hang the frame.

What is an unframed print?

Our unframed pints are only the printed artwork, permanently mounted on a 1/8” backer. This option is for customers that already have a frame they would like to use. Since there are countless frame types, we cannot guarantee that our prints will fit your frame. Unframed print sizes are within 1/8” of the listed dimensions.

How often do you release new products?

We only sell images we love, so it depends on our travel schedule and other projects we are working on. Join our VIP list to stay up to date with the latest collection releases.

What is the shipping method for these products?

Shipping is included in the purchase price and we ship all products via UPS Ground or Freight for oversized orders.

Do you ship internationally?

At this time we only ship to locations within the United States.

What if my package gets lost in the mail?

We use a major shipping company (UPS) to try to ensure this doesn't happen. However, if something does go wrong, the fastest way to get it resolved is to reach out to the shipping company directly with the tracking number from your confirmation email. If you have any trouble reaching out to them, please contact us so we can help too.

What if I don't see the size I want listed in the shop?

Let us know what size you are seeking and we can discuss a custom order.

Can I commission a custom fine art print?

We are always open to new ideas. Use the contact page to send us a note and we'll see whether it might be a good fit for us.

Are you open to collaborating with other brands and people?

That sounds like fun! Reach out to us and we can figure out together whether it might be a good fit for both of us.